We stand by our products and hope you will love them as much as we do.

If your product is unopened and within 30 days of purchase, you are welcome to receive a full refund or exchange.

If your product has been opened or it has been more than 30 days since purchase, we may offer you a partial refund, exchange or no refund at all (at our discretion).

You can return a product to us by shipping it back (at your own cost) or in-person at our Sheung Wan store.

Return to our store

Simply bring your product and a copy of your order confirmation into our store for a return or exchange. Find our address and store hours.

Return by mail

If you would like to ship the product back to us, start your return by emailing hi@found.hk with your order number and reason for return.